Customer Service Representative

Metro Manila

Full Time, Permanent

Onsite

Job Description

Important Notice: Screening Interview Process

Please follow the steps below to schedule your Screening Interview. This process is essential for moving forward in your application, so make sure you complete everything in the right order.

Step 1: Complete the Screening Confirmation Form

Before selecting an interview time, kindly complete the interview confirmation form. This form is mandatory for confirming your appointment

Step 2: Schedule Your Screening Interview

Once you submit this form, scroll to the bottom of the page to schedule your interview

Interview slots are available between 6:00 AM and 3:00 PM PST/PDT (Pacific Time Zone). Only schedule your interview if you are available during this time

Important Notes:

Attendance: Failing to attend your scheduled Screening Interview without prior notice may result in your profile being blacklisted in our system.
Rescheduling: If you need to reschedule due to an unavoidable reason, please email us in advance with a valid explanation.

Role Overview

Customer service role handle dental patients phone calls for scheduling, inquiries, payments, etc. for Dental company located in the United States.

Responsibilities:

Perform eligibility and benefits verification for treatments and procedures.
Reviewing patient bills for accuracy and completeness and obtaining any missing information.
Take 60 + calls per day and handle patient’s needs, questions, scheduling, etc
Call insurance companies regarding any discrepancy in payments if necessary.
Identifying any issues with the patient and solving inquiries.

Qualifications:

More than 1 year of US Healthcare experience (voice/blended account)
Bachelor’s Degree.
Experience with medical billing is a plus.
Customer service skills and experience.
Good to excellent english communication skills is a MUST
Must be amenable to work in Night Shift

Benefits:

Company Christmas gift
Company events
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee

Supplemental Pay:

13th month salary
Performance bonus

Must be amenable to work onsite on The Peak Tower, 107 L.P. Leviste St, Makati, 1227 Metro Manila, Philippines

Job type: Permanent

Application Form

First Name

Last Name

Phone Number

What is your expected start date (considering notice period)?

Expected Monthly Salary (in Philippine Pesos - PHP)

Do you have at least one year of experience in the US healthcare industry, specifically in a customer service or call center role? If yes, could you share how you managed patient calls and inquiries in your previous position?

How comfortable are you with resolving issues over the phone, and can you describe a time when you successfully handled a difficult situation with a patient or insurance company?

Please complete the mandatory application form - https://forms.gle/8jKmZfTRWKwrtvts6 Do you understand that?

Yes No

Do you understand that you should schedule your screening interview using the form at the bottom of this page?

Yes No

To reschedule the screening interview, please inform us in advance by emailing interview@hirereactor.com Do you understand that?

Yes No

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