Dental Regional Operations Manager
Chennai
Full Time, Permanent
Onsite
Chennai
Full Time, Permanent
Onsite
Job Description
Important Note:
Please schedule your interview using the direct link provided below. Before scheduling, ensure that you have completed the entire application process, as incomplete applications will not be considered and may result in rejection.
Step 1: Fill out the required form.
Before selecting an interview time, kindly complete the interview confirmation form here https://forms.gle/nUEKwQnBkKkt7tht7
This form is mandatory for confirming your appointment.
Step 2: Schedule your interview.
Once the form is submitted, you can proceed to schedule your interview using this link. https://calendar.app.google/zFkcxEToah84AzSP8
Interview slots are available between 9:30 PM and 5:30 AM IST. Only schedule your interview if you are available during this time.
Important:
- Failing to attend a scheduled interview without prior notice may result in your profile being blacklisted in our system.
- If you need to reschedule due to an unavoidable reason, please email us in advance with a valid explanation.
Work Hours: US Time Zone (7:30 PM to 5:30 AM IST)
Job Summary
Experience: 6 – 12 years in healthcare/dental operations or US RCM
About the Role:
Lead multi-site dental operations and revenue cycle teams in India supporting a US dental group. Own KPIs across patient scheduling, case acceptance, and RCM (eligibility, coding, claims, AR, denials).
Responsibilities
- Run day-to-day ops across regions; manage managers and 50150 FTEs.
- Improve KPIs: First-pass acceptance, AR days, denial rate, utilization, NPS.
- Standardize SOPs; drive QA and coaching; capacity/rostering for US time zones.
- Partner with US clinical, finance, and IT; publish weekly/monthly dashboards.
- Ensure HIPAA-aware processes, access controls, and audit trails.
- Tools: Open Dental/Dentrix/Eaglesoft, Excel/Sheets, BI, dialer/IVR/ticketing.
Requirements
- 6 – 12+ yrs in healthcare/dental operations or US RCM; 35+ yrs leading managers.
- Demonstrated impact on AR/denials/FPAR across multi-region teams.
- Strong data & process mindset (Lean/Six Sigma a plus).
- Excellent written/spoken English; US time-zone coverage.
Important Requirements:
- Availability: Must be able to work during significant overlap with US business hours Specific working hours will be discussed during the interview process.
- Location: This is a fully onsite role in Chennai, India. Candidates must be located in or willing to relocate to Chennai.