Desktop Support Associate
Chennai
Full Time, Permanent
Onsite
Chennai
Full Time, Permanent
Onsite
Job Description
Important Note:
Please schedule your interview using the direct link provided below. Before scheduling, ensure that you have completed the entire application process, as incomplete applications will not be considered and may result in rejection.
Step 1: Fill out the required form.
Before selecting an interview time, kindly complete the interview confirmation form here https://forms.gle/nUEKwQnBkKkt7tht7
This form is mandatory for confirming your appointment.
Step 2: Schedule your interview.
Once the form is submitted, you can proceed to schedule your interview using this link.
https://calendar.app.google/txjkhGiysiTvjNLMA
Interview slots are available between 7:30 PM and 4:30 AM IST. Only schedule your interview if you are available during this time.
Important:
- Failing to attend a scheduled interview without prior notice may result in your profile being blacklisted in our system.
- If you need to reschedule due to an unavoidable reason, please email us in advance with a valid explanation.
Job Overview
We are looking for a dedicated Desktop Support Executive to provide technical support for desktop hardware, software, and system troubleshooting. The ideal candidate will have experience in diagnosing and resolving hardware/software issues, ensuring minimal disruption to the productivity of end-users. You will be responsible for supporting both hardware and software components of desktop systems while maintaining high customer service standards.
Key Responsibilities
- Hardware Support: Provide technical support for desktop hardware, including laptops, desktops, monitors, printers, and peripherals.
- Software Installation & Configuration: Install and configure operating systems (Windows, Mac OS) and software applications, ensuring proper setup of security software and productivity tools.
- System Troubleshooting: Diagnose and resolve system issues, including crashes, slow performance, software conflicts, or missing drivers.
- System Security & Updates: Ensure antivirus software is installed and security patches are up to date. Perform routine system maintenance to optimize performance.
- Employee Support & Training: Assist employees with desktop issues and offer training on software usage and best practices.
Skills
- Strong troubleshooting skills in hardware diagnostics and OS-related issues.
- Familiarity with network configuration and support.
- Ability to provide remote support and communicate effectively with non-technical users.
- Experience with HRIS platforms like HHUB (a plus).
- Ability to manage multiple support tickets efficiently.