Dental Regional Operations Manager
Bengaluru
Full Time, Permanent
Onsite
Chennai
Full Time, Permanent
Onsite
Job Description
Important Notice: Screening Interview Process
Please schedule your interview using the direct link provided below. Before scheduling, ensure that you have completed the entire application process, as incomplete applications will not be considered and may result in rejection.
Important Notice: Screening Interview Process
Please follow the steps below to schedule your Screening Interview. This process is essential for moving forward in your application, so make sure you complete everything in the right order.
- Step 1: Complete the Screening Confirmation Form
Before selecting an interview time, kindly complete the interview confirmation form
This form is mandatory for confirming your appointment.
- Step 2: Schedule Your Screening Interview
Once you submit this form, scroll to the bottom of the page to schedule your interview
Interview slots are available between 3:00 AM and 12:30 PM PST/PDT (Pacific Time Zone). Only schedule your interview if you are available during this time.
Important Notes:
- Attendance: Failing to attend your scheduled Screening Interview without prior notice may result in your profile being blacklisted in our system.
- Rescheduling: If you need to reschedule due to an unavoidable reason, please email us in advance with a valid explanation.
Job Summary
Experience: 6 – 12 years in healthcare/dental operations or US RCM
About the Role:
Lead multi-site dental operations and revenue cycle teams in India supporting a US dental group. Own KPIs across patient scheduling, case acceptance, and RCM (eligibility, coding, claims, AR, denials).
Responsibilities
- Run day-to-day ops across regions; manage managers and 50150 FTEs.
- Improve KPIs: First-pass acceptance, AR days, denial rate, utilization, NPS.
- Standardize SOPs; drive QA and coaching; capacity/rostering for US time zones.
- Partner with US clinical, finance, and IT; publish weekly/monthly dashboards.
- Ensure HIPAA-aware processes, access controls, and audit trails.
- Tools: Open Dental/Dentrix/Eaglesoft, Excel/Sheets, BI, dialer/IVR/ticketing.
Requirements
- 6 – 12+ yrs in healthcare/dental operations or US RCM; 35+ yrs leading managers.
- Demonstrated impact on AR/denials/FPAR across multi-region teams.
- Strong data & process mindset (Lean/Six Sigma a plus).
- Excellent written/spoken English; US time-zone coverage.
Important Requirements:
- Availability: Must be able to work during significant overlap with US business hours Specific working hours will be discussed during the interview process.
- Location: This is a fully onsite role in Bengaluru, India. Candidates must be located in or willing to relocate.